Terms and Conditions (T&C) — Mini Ops

Store: Mini Ops — miniopsdioramas.com
Contact: support@miniops.com

1. Scope

These Terms and Conditions (T&C) apply to all orders placed through our online store miniopsdioramas.com. By completing an order, you agree to these terms.

2. Provider Information

Responsible for the Mini Ops store:
Mini Ops — E-Commerce
Email: support@miniops.com
Website: miniopsdioramas.com

3. Offer and Contract Formation

The presentation of products in our online store does not constitute a legally binding offer, but rather a non-binding product overview. By placing an order, you submit a binding purchase offer. A contract is formed when we accept your order through an order confirmation sent via email.

4. Prices and Payment Terms

All prices are displayed during the checkout process. Available payment methods (e.g., credit card, PayPal, Klarna, etc.) are shown at checkout. Any additional fees such as customs duties or import taxes (particularly for Switzerland) are the responsibility of the buyer.

5. Shipping and Delivery Times

Delivery to Germany, Austria, and Switzerland takes approximately 15 to 45 calendar days. Further details can be found in our Shipping Policy.

6. Retention of Title

The goods remain our property until full payment has been received.

7. Right of Withdrawal and Returns

Consumers generally have the right to withdraw from the contract within 14 days of receiving the goods. The conditions and procedure can be found in our Return and Refund Policy.

8. Warranty and Liability for Defects

Statutory warranty rights apply. Damage resulting from improper use, independent modifications, or improper care is excluded from warranty coverage.

9. Liability

We are fully liable for intent and gross negligence. In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations), and liability is limited to the foreseeable damage.

10. Data Protection

Personal data is handled in accordance with our Privacy Policy.

11. Customs and Import Regulations

For deliveries outside the EU, particularly to Switzerland, customs duties or import taxes may apply. These costs are the responsibility of the buyer.

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

13. Applicable Law

The law of the country in which the buyer resides shall apply, insofar as mandatory consumer protection provisions require it. Otherwise, German law shall apply.

14. Amendments to the Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. The current version will be published on this page.